Refund Policy

At Lexcis Solutions Pvt. Ltd., we strive to provide high-quality IT solutions and services to our customers. Due to the nature of our digital products and services, we do not offer traditional refunds once a purchase has been processed. However, we are committed to ensuring customer satisfaction and will work with you to resolve any issues promptly.

Non-Refundable Purchases:

All digital products, software licenses, and IT services are non-refundable.

Subscriptions to our services are billed in advance and cannot be refunded.
Exceptions:

If you encounter a billing error, please contact us within 7 days of the transaction, and we will investigate the issue.
In cases where a product or service is not working as intended, we will provide troubleshooting and support to resolve the issue.
Dispute Resolution: If you believe there was an error in your payment or have a dispute regarding a transaction, please follow these steps:

Contact our customer support team at [email protected].
Provide details about your purchase, including transaction ID and description of the issue.
We will review the issue and respond within 24hrs.
Technical Support: For any issues related to our products or services, our technical support team is available to assist you. Contact us at [email protected].